Missed Class Policy

Please see below for information on our missed class policy.

 
 

Make up classes

Little Tates, J3, J2, Personal Tuition

Make up classes can only be requested if notice of absence has been received as outlined below:

  • Little Tates, J3 and J2 classes: Notice is required by midday on the day of the class.
  • Personal Tuition classes: Notice is required no later than 48 hours prior to the class.

Notice must be given by email (click here to send)

Make up classes must be taken within 2 weeks of the class missed and are subject to availability

Once scheduled, a make up class can not be rescheduled. If a make up class is not attended or not available, no credit or refund will apply.

Public holidays
Tateswim does not operate classes on public holidays. If a swimmer's regular class falls on a public holiday, a replacement class can be attended. Click here for details.


Planned Absences

MINIMUM 2 WEEKS

In instances when a swimmer is going to be absent for a period of at least two weeks due to overseas travel, family holidays, etc, an application can be made for fees to be adjusted/placed on hold. 

What to do:

Complete and submit a Fee Adjustment Form no later than 7 days prior to the period of absence.

Note: Up to two applications may be submitted per year for planned absences (resets on September 1st each year). Fee adjustments do not apply to swimmers who have requested to temporarily reduce attendance to 1 class per week.


Medical Absences

Minimum 2 weeks

If a swimmer will be unable to attend classes for a period of two or more weeks due to a significant injury or illness, an application can be made to have the fees adjusted. 

What to do:

Complete and submit a Fee Adjustment Form together with a medical certificate which shows the date the swimmer attended the medical practitioner, the details of the medical clinic and the doctor's name and provider number.

Note: This form should be submitted as soon as possible as credit will only apply to a future period of absence. Fee adjustments do not apply to swimmers attending 1 class per week.


Please note:

  • An administration fee of $10 per swimmer will apply to process each fee adjustment
  • In the event of cancellation of enrolment during a planned or medical absence, the 30 day notice period will commence at the end of the period of absence
  • Swimmer attendance is tracked by teachers and the pool entry system
  • Communication of absence needs to be by email so we have a record that notice has been given (communication by text message, voicemail or phone will not be sufficient)